Policies

Giving You the Best Experience

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We love all of our clients at House of Hair, and we want to make sure everyone feels at home in our friendly Hairdresser. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

 
Hair Supplies

House of Hair Policy


REFUNDS (Products)
You have 14 days if you wish to return or exchange products, they must be unused, in the original packaging and in the same condition as when purchased.
GHD Warranty 
 3 years warranty on ghd platinum+ stylers
 2 years warranty on stylers, curling tools, air hairdryer and travel hair dryers.
 6 month warranty on ghd hair brushes.
Please be aware that the warranty starts from the date of purchase so please keep a copy of the original proof of purchase.
The House of Hair Team is happy to help with this return if you would like to bring it back to us to return. Otherwise you can contact GHDhair.com directly and they will help you through the process.

New Clients
New colour clients require a 10 minute consultation with a senior stylist to ensure we know your hair prior to your booking. This allows us to strand test your hair for possible reactions and test the level of lightness we can achieve. We can also test you for allergies if necessary. 
If your service is over $200 we will ask for a 50% deposit of your total service. This can be deposited into our bank account 48 hours before your appointment or you could come in and see us and pay via EFTPOS.

Cancellations and No shows
We all get busy, and we understand that special circumstances are unavoidable and a cancellation of your appointment may be necessary. If you find yourself unable to keep an appointment, we kindly request 48 hours’ notice. This courtesy enables us to schedule another client in this time.
If you are Covid-19 positive and you have a future appointment within your isolation time please let us know as soon as possible. Please ensure a negative test before you enter the salon. We are aware the rules are back to normal after 7 days of isolation but being a close contact business we ask this as an extra safety measure for our staff and future clients. Thank you.
If you simply do not show up without contact, you will require to pay a non refundable 50% deposit to re-book any service. If this happens multiple times you will be black listed for future bookings with us. Please ensure you are on time for your appointment as a courtesy to the client that follows. If you are more than 10 minutes late, we cannot guarantee we will be able to complete your service for you and your deposit will be lost. 

Unsatisfied with your service?
We hold great pride in our work and everything we do for our clients. If you find that you do not feel satisfied with the work carried out then please let us know within 7 days of your service. We will first offer you to come back to create a fix before further discussion.